SJ
Sarah J. · website enquiry
Hi, is the 3-bed on Elm Road still available? We're also looking at anything similar under £400k with a garden.
For any business that runs on enquiries
Every enquiry answered in minutes, not tomorrow morning.
EnquAIryHQ reads the enquiries landing in your inbox, matches them against your live products, services or listings, and sends a polished, branded reply with the right options attached — evenings and weekends included.
Northgate Homes · sent automatically
Hi Sarah, thanks for getting in touch! Elm Road is still available — and here are two more that match what you're after:
£385,0003 bed semi · Elm Road
£395,0003 bed detached · Oak Lane
TM
Tom M. · contact form
Do you have the Oslo armchair in green? And is there a footstool that matches?
Fern & Field · sent automatically
Morning Tom! Yes, the Oslo comes in Sage green, and there's a matching footstool too:
£449Oslo armchair · Sage
£149Oslo footstool · Sage
PR
Priya R. · email
Hi, how much is a full service for a 2019 VW Golf? And roughly how long does it take?
Brightside Garage · sent automatically
Hi Priya, here are the options for your Golf. Just reply with a day that suits and we'll get you booked in:
£189Full service · about 3 hrs
£129Interim service · about 2 hrs
Built for any business that gets the same questions every day
- Estate & letting agents
- Retail & e-commerce
- Trades & home services
- Garages & dealerships
- Hospitality & venues
- Professional services
The problem
The first business to reply usually wins the customer.
Customers enquire with several businesses at once, often outside working hours. Every enquiry that sits in the inbox overnight is a sale quietly going cold.
Evenings & weekends
When most people shop around — and when your team has gone home.
Repetitive questions
"Is it available?" "How much?" "Do you have anything similar?" The same ones, every day.
Missed opportunities
An enquiry about something that's sold out is a customer ready for an alternative.
How it works
From inbox to reply, without anyone lifting a finger.
EnquAIryHQ plugs into the mailbox you already use. Nothing new for your customers to learn, and no change to how enquiries reach you.
Receive
Enquiries from your website, marketplaces and direct email arrive in your existing inbox as they always have.
Understand
Each one is read and understood: what's being asked about, budget, requirements and what the person actually wants.
Match
Your live catalogue of products, services or listings is checked, so replies only include what you can genuinely offer.
Reply
A friendly, branded email goes out with photos, prices and links for the right options — written in your business's voice.
Features
Fits around how your business already works.
Matched to your live catalogue
Connects to your product, service or listing feed and checks each item is still available before recommending it. Sold out or withdrawn? It won't be offered.
Works with your existing mailbox
Replies are sent from your own email address, so conversations carry on naturally with your team.
Rich, branded replies
Photos, prices and direct links in every reply — not a wall of plain text.
Your tone of voice
Formal or friendly, the wording is set for your business so every reply sounds like you.
Timely follow-ups
Gentle follow-ups keep the conversation going if a customer goes quiet.
Asks for what's missing
Vague enquiry with no size, budget or dates? It replies asking the right questions, so the next reply can be spot on.
Everything in one place
See every enquiry, what was understood and what was sent, with a full history for your team.
You stay in control
Automatic where it helps. Human where it matters.
You decide which enquiries are answered automatically. Anything unusual — a complaint, a refund, a tricky question — is flagged for your team instead.
- Rules you set. Choose exactly what gets an automatic reply.
- Human review fallback. If it isn't sure, it doesn't guess.
- Full visibility. Every reply is logged and easy to check.
Asking about a specific itemProduct, service or reference recognised
Auto-replySearching by need or budgetMatched against your live catalogue
Auto-replyMissing key detailsAsk for size, budget or dates
Auto-replyComplaint, refund or anything unusualPassed to your team
Human reviewNow welcoming our first businesses.
We're onboarding a small number of businesses ahead of launch. See EnquAIryHQ working on your own enquiries.